Food Delivery Platform

We are streamlining the food delivery processes for a leading Gibraltar Pizza delivery takeaway restaurant.

Our client, based in sunny Gibraltar – a tiny country with approximately 33,000 residents– recognised the potential for a much-needed and intuitive online pizza delivery service.

The client already had a successful food delivery business as Gibraltar’s most famous pizza takeaway hub. However, their existing food ordering system struggled to cope with the growing demand for takeaways – especially during the Covid epidemic lockdown. Their outdated system meant long queues, late orders, lost revenue and missed opportunities.

Mindrock Media worked closely with the client and the kitchen team to create a bespoke food delivery app harnessing the power of technology and an attractive UI/UX. The aim was to create a favourable customer experience using online tools and a fully interactive and customisable mobile application.

The client wanted their unique branded pizza delivery mobile application to show the range of pizzas and easy-to-modify options such as extra toppings, go-big choices and dietary requirements. In addition, a fully customisable menu makes it easy for the client to showcase special offers and gives the power to upsell daily specials.

We wanted to give the client a solution to streamline their online food ordering and delivery service and increase sales and profits.

AN OVERVIEW

We installed a menu management feature so that the client can update the menu in real-time and a well-thought-out and engaging UX to help customers use the search function to place orders.

Also, an interactive location feature with push notifications helps with timely delivery and tracking of food orders. A separate courier section allows couriers to keep in touch with the kitchen and the customer, with maps and location features to show delivery routes and updates on order delivery times.

Technically our client is ahead of the game, as a stand-alone pizza takeaway service, with a bespoke, state-of-the-art kitchen management software solution. Mindrock Media provided an efficient POS kitchen order printing and billing system that has, in turn, increased efficiency, eliminated human error with orders and stock control, and reduced food waste.

The client has benefited from a bespoke in-house online ordering system to drive the business forward. Now they can build their customer base with marketing based on real-time preferences data and reviews – targeting customers with personalised loyalty programmes, discounts, promotions and special offers.

Mindrock Media have worked with many restaurants and takeaway businesses to create intuitive software solutions in a challenging and demanding market. Our flexible approach ensures a scalable, modern architecture for maximum efficiency and excellent customer experience. So you can concentrate on your business knowing you have the technology that will grow with the company. Get in touch today to discuss your requirements.